To Email your Rolled Students about their new enrollment, follow these steps:
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First, edit the email template in the Private Lesson Enrollment template inside the Templates tab in the Communication Center in Tools. All content between # and # are dynamic fields and will be completed with the student's instrument, lesson schedule etc.
- The email includes information about the rolled lesson and three options.
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- Pay – allows the customer to pay the amount due for the new enrollment
- Make a change request – this will take students to their online account where they can submit a Change Request in the Activities section of their account.
- Cancel Lesson – This option's behavior has been changed and will no longer automatically cancel all traces of the lesson. If you do see it, we recommend you either just remove the option or link it to an email address that will allow your student to communicate directly with you.
When you have completed the edits (and hopefully sent a test to ensure your edits are correct), you can follow these steps to send to all rolled students. (NOTE: This template should NOT be sent directly from the Communication Center. It has to be sent from the Private Lessons>Enrollments page in order for the tokens to work.)
- Under the Private Lessons menu, select Enrollments.
- In the top ellipses select Email Rolled Students.
- Confirm that you want to send the emails.