ASAP includes four email templates: Payment, Payment Due, Reminder, and Password Reset. Each of these has a specific use in ASAP and are the only email templates that are sent automatically.
- Payment template emails are receipts sent automatically whenever a customer registers for a class, purchases a product, makes a recurring billing or a payment plan payment.
- Payment Due template emails are notices sent automatically if a customer has a recurring billing or payment plan payment due, or if they enrolled in a class but did not pay.
- Reminder template emails are class reminders that are sent automatically if you have reminders enabled.
- Password reset template emails are sent automatically when a registrant uses the forgot password link on your public ASAP site.
You can use these templates as is, or modify them to fit your needs. You can also create new email templates for communications you send out regularly. Note that any email templates you create can only be sent manually.
What do you want to do?
Create a new email template
You can create new email templates and send them out manually, or schedule them to go out on a specific date, at a specific time. You cannot, however, create new email templates and have them sent out automatically. Only the ASAP email templates (Payment, Payment Due, Reminder, Password Reset) are automatically sent out.
- On the Navigation menu, click Tools, and then click Communication Center.
- On the Communication Center page, click the Templates tab.
- On the page menu, click
.
- For Type, select Email.
- For Name, type the name of your template.
- For Template Cd, type a unique code.
- In the From field, provide the email address of the sender.
- Enter a Subject for the email.
- In the Message field, type the body of the email.
- When finished, click Save.
Modify an existing email template
- On the Navigation menu, click Tools, and then click Communication Center.
- On the Communication Center page, click the Templates tab.
- Find a template that you want to modify, click More options
, and then select Edit.
- Make your edits. If you are editing the ASAP Payment or Payment Due template, there is an upper and lower message box. ASAP puts the invoice information between these two message boxes.
- When finished click Save.