You can manage scheduled emails from the Communication Center.
What do you want to do?
View a scheduled email
- On the Navigation menu, click Tools, and then click Communication Center.
- Click the Scheduled tab.
- Locate your scheduled email.
- To find emails scheduled within a certain time frame, next to the dates, click the calendar icon, select a date range, for Message Type, select Email, and then click Apply. OR:
- If you are looking for a specific scheduled email, click the magnifying glass
and in the search field, type the subject or a portion of the subject.
- To view the contents of a scheduled email, click the ellipsis
and select View.
Edit a scheduled email
You can edit the information in the scheduled email, as well as change the scheduled day and time at any point prior to the email going out.
- On the Navigation menu, click Tools, and then click Communication Center.
- Click the Scheduled tab.
- Locate your scheduled email.
- To find emails scheduled within a certain time frame, next to the dates, click the calendar icon, select a date range, for Message Type, select Email, and then click Apply. OR:
- If you are looking for a specific scheduled email, click the magnifying glass
and in the search field, type the subject or a portion of the subject.
- To edit the scheduled email, click the ellipsis
and select Edit.
TIP: If you are editing the Subject, Date to Process, or Time you can do that by clicking in those fields. You do not have to open the full message.
- Make your changes and then click
.
ASAP saves your changes and the scheduled email goes out on the date and time selected. Scheduled emails that have been sent out move to the Sent tab. You may need to refresh your page to see this behavior.
Delete a scheduled email
You can delete a scheduled email anytime prior to it being sent out.
- On the Navigation menu, click Tools, and then click Communication Center.
- Click the Scheduled tab.
- Locate your scheduled email.
- To find emails scheduled within a certain time frame, next to the dates, click the calendar icon, select a date range, for Message Type, select Email,and then click Apply. OR:
- If you are looking for a specific scheduled email, click the magnifying glass
and in the search field, type the subject or a portion of the subject.
- To delete the scheduled email, click the ellipsis
and select Delete.
- Click Yes to confirm your action.